How can we help?

General help

For help with plans, routines, lessons, dog profiles, or technical issues, email support@pupwell.app. Include your device model, operating-system version, app version, what you expected, and what happened. Never send a password or full payment details.

Login and account help

Tell us the email linked to your account and the sign-in method you used. For account deletion, use the dedicated account deletion page; deleting an account and cancelling a subscription are separate actions.

iOS subscriptions

Pupwell subscriptions are currently configured for iOS. Purchases are charged through your Apple Account and renew according to the terms shown by the App Store at purchase. Localized price and eligibility appear in the app. Android subscriptions are coming soon and are not currently supported.

When cancellation takes effect, access ordinarily continues until the paid entitlement expires as reported by Apple and RevenueCat. Family billing remains owner-controlled; shared access depends on the owner’s active Family entitlement.

Restore purchases

Restoring does not create a new charge. Sign in with the Apple Account used for the original purchase, then in Pupwell choose Settings → Manage subscription → Restore purchases, or use Restore on the paywall. If access does not return, contact us with the account email—never a receipt containing full payment details.

Cancel a subscription

Cancellation prevents a future renewal; it does not delete your Pupwell account or data. Manage an iOS subscription in your Apple Account.

Request a refund

Apple decides refund eligibility for App Store purchases. Pupwell cannot promise or issue an App Store refund directly.

Privacy and data requests

Read the Privacy Policy for the on-device and cloud data split. You may email us to request access, correction, export, objection, or deletion. We may need to verify your identity.

Technical issues

Restart the app and check your connection first. When writing to us, include reproducible steps and a screenshot if helpful, but remove private dog-care, location, account, or payment information.

Delete your account

The current release requires a verified support request while the secure in-app/backend deletion mechanism is completed. Review exactly what can be deleted and what remains local on the deletion page.